Automotive Services in the Context of Electromobility and Internet of Things

Abstract

: The necessity of caring for the natural environment and the increasingly restrictive emission standards cause that substitution of combustion drives with electric drives is inevitable. The car will continue to be the main means of both individual and collective transport. There are no indications that in the near future it may be eliminated from use and replaced by other means and its operation will still require the participation of service facilities just like any other machine. The aim of the article is to point to changes in automotive services, especially in the car service and repair sector, resulting from the approaching electromobility, autonomy of vehicles and the Internet of Things. Implementing the goal of the study, the concept and assumptions of electromobility in Poland, the determinants of the development of traditional and electric vehicles were characterised, the issue of the Internet of Things and the autonomy of vehicles was discussed, and examples of automotive solutions for the future were presented. The summary draws attention to the factors resulting from these changes and those that have a major impact on the services sector, such as: acquiring new knowledge and the ability to use the growing number of information, supplementing and constantly updating modern service equipment, changes in the processes of servicing and repairing vehicles, diagnosing cars and remotely updating their software.