The use of social media in marketing communication of small enterprises
DOI:
https://doi.org/10.24917/20833296.172.3Keywords:
communication with the market, marketing communication, small enterprises, social mediaAbstract
The aim of this study was to analyse the use of social media in marketing communication of small enterprises. To achieve the goal, a systematic literature review was carried out in the Scopus and Google Scholar databases published in 2018-2021 in English. Complementarily, a traditional review of both Polish and foreign literature, reports and statistical data was carried out. Additionally, own research was carried out in the form of questionnaires - a diagnostic survey, an original questionnaire containing a record and closed questions was used as a research tool. Responses were collected using the CAWI method. The conclusions that were made are as follows: the surveyed enterprises most frequently communicate with the market via Facebook, the next most common market communicators indicated by the respondents are Messenger and Instagram, WhatsApp and YouTube are used by small enterprises in small extent, Snapchat and WeChat is not used in communication with the market in small businesses at all. The added value of the article is the implications for small businesses, that they can make better decisions regarding the use of social media (social media marketing) in communication with the market.
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