Use of artificial intelligence in enterprises: opinions, concerns, attitudes

Abstract

The article analyzes the risks arising from the implementation of artificial intelligence in enterprises, with particular emphasis on the risk of erroneous decisions, misinformation and organizational and legal liability. Its objective is to identify key risk areas associated with the use of AI systems especially in processes such as financial document analysis, control automation and business decision support as well as to indicate mechanisms that can mitigate their negative effects. A mixed-methods approach was applied, including a review of the relevant literature, an analysis of current legal regulations, the results of an original survey on the perception of risks and changes in the labour market, and the outcomes of a research experiment. The findings indicate that despite growing social acceptance of the development of artificial intelligence, users are aware of its limitations, such as model hallucinations, lack of contextual understanding and the risk of unauthorized use of AI tools (shadow AI). The conclusions emphasize the need to maintain a balance between automation and human oversight, to develop user competencies, and to implement control and regulatory procedures that enable the safe and responsible use of artificial intelligence in organizations.